From Search To Celebration With Us


To help you browse at ease, listed below are some of the frequently asked questions about our services and features. If you cannot find the information you are looking for in the categories defined below, please contact our Support Team.



How do I register?

On the homepage ( , click on "Register". Fill in your personal details, which includes a unique userID and your email address amongst others.


What all should I keep in mind while registering?

Your profile is the best medium to reach out to other members and find the right partner. To ensure the same, it is advised to keep the following in mind while registering on

  • (A) Talk about you as a person, your personality, your likes and dislikes. Do not create a false image of who you are.
  • (B) List down your academic and professional qualifications. They create a strong impact
  • (C) Add a recent photograph of yours. Members with photographs will generate more responses on an average
  • (D) Do not get into lengthy details in your profile. The aim is to capture attention in the shortest possible time.
  • (E) Do not use vulgar or racist language in your profile. Please be sensitive to other people's sentiments


Can I register for a friend/relative?

Absolutely. Infact most of profiles have been created by siblings, close friends, sons / daughters etc


How do I add a photo to my profile? Is it important to do so?

  • (A) Log in to your account
  • (B) Once you are logged in, you are taken to the "Home" page.
  • (C) On the top menu, click on "My profile"
  • (D) Go to "Add/edit photos" wherein you can either add photos or change your current photos.


Can I add more than one photo?

Definitely Infact we would strongly urge you to do so. Currently under we allow for 5 photos.


How do I login?

On the homepage (, the top bar has member login section. Enter your Email and your password (as defined during the registration process) and click on the login button to log on to your profile.


I forgot my password. What should I do?

Click on the "Forgot Password" link on the home page and enter your email address. Your password will be mailed to you immediately.


How do I change my password?

  • (A) Log in to your account
  • (B) Once you are logged in, you are taken to the "Home" page.
  • (C) On the top menu, click on "My Profile" and then "My Account"
  • (D) You can change your password here. Also other details, such as First name, Last Name and Contact Information


How do I edit my profile?

  • (A) Log in to your account
  • (B) Once you are logged in, you are taken to the "Home" page.
  • (C) On the top menu, click on "My Profile" and then "Edit My Profile"
  • (D) Use the page to edit your profile


How much do I have to pay to become a member?

Absolutely nothing. Creating your profile on is FREE. You only need to pay if you wish to personally contact other members or view their detailed profile.

What information from my profile will be displayed to other members?

All members can view all details except last name, email address and contact information


How do I delete my profile

  • (A) Log in to your account
  • (B) Once you are logged in, you are taken to the "Home" page.
  • (C) On the top menu, click on "My Profile" and then "My Account"
  • (D) Follow the instructions - This will delete your profile from the database.


Can I pay by Cheque / DD?

Yes, the Cheque / DD payment as follow:
Cheques should be made out to Accentium web pvt ltd.


You can send the cheque to us at
Pioneer Matrimonial Services Pvt. Ltd
288, Charve Plaza,
Plot No.20, K.P. Block,
Commercial. Complex,
Behind City Park Hotel
Pitampura, New Delhi-
110034 (INDIA)
Please mention your complete address and username for on the back of the cheque. Once we receive your cheque, your membership will be upgraded.


Is the online payment secure?

Yes! It is secure to make online payments. Our payment gateway provider adopts the SSL (Secured Socket Layer) technology, an internationally proven widely accepted technology.


How long will it take to upgrade my profile?

It will get upgraded within 24 hours when payment will successful.


How can I search for other profiles?

Searching for members at is very easy. To maximize the search results we have created multiple search options for you.

  • (A) Profiles with pictures – allows you to search only for members who have submitted their photos as part of their profile
  • (B) Advanced search – allows you to search for members using various different search criteria, so that your search can be as specific as you want it to be
  • (C) People you are looking for - allows you to browse through people who match your partner preferences
  • (D) Keyword search – allows you to search for members based on keywords defined by you


How do I contact other members?

When viewing a profile, click on 'Express Interest' to send an email to the member. Depending on your membership types, the member will receive the following:


Will my contact information be visible to the other profiles when I express my interest to contact them?

Your contact information (as defined by you) will be visible only for accepted members after confirmation.


How do I bookmark other profiles?

When viewing a profile, click on 'Add to favorites' to mark the profile as your favorite. You can view your favorites by clicking on "My favorites" under "My Matches" on the right hand side menu.


What are partner preferences? How is it useful?

Partner preferences allows you to 'define' your partner on various different parameters, thus refining your search for the perfect partner.
Defining your partner preferences serves a dual purpose:

  • (A) It allows members to view your partner preferences and match their personality to the same
  • (B) It allows to find your perfect partner, based on your selected preferences. You can click on "members who I am looking for" under "My Matches" on the right hand menu, to view profiles that match your partner preferences.

To set your partner preferences, click on "edit preferences" under "partner preferences" on the right hand menu.


Members Benefits
Members Benefits Premium Free
Detailed profile with Photo, video, etc.
Express Interest
Send Personalised Messages
View Phone Nos.
Discounts on Shaadi events
Discounts on Shaadi events